The latest tips and news from the Blogger team
Improving Our Communication of Blogger Service Interruptions
November 04, 2009
By Eddie Kessler, Blogger Engineering Manager
After a recent service interruption, we started talking about how we could improve our communications about these (hopefully infrequent) issues. Going forward, in the case of significant service interruptions, we plan to publish a post mortem on the
Blogger Status blog
within 3 business days to provide details about what went wrong and what we're doing to help prevent similar problems in the future.
During any outage, we try to keep the
Blogger Status blog
updated once we know about an issue. Of course sometimes — as was the case on Saturday — affected users who cannot reach Blogger cannot reach the Status blog either. In such cases, we will try to post updates on the
Blogger account on Twitter
to keep users apprised of what we know and when we expect a resolution.
We don't like it when our users experience problems like what we saw on Saturday, but we hope the combination of transparency around these issues and our commitment to learn from our mistakes will help assure you that we're doing everything we can to keep Blogger a robust and reliable service for you. As always, thank you for using Blogger.
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